Craig Dhu: Or My Lodging By The Sea (1870)

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DHU may also use information submitted to it, by you via a form for the purposes of dealing with your enquiry.

When a document is lost or damaged in a Document Handling Unit (DHU), HM Passport Office is responsible. You must refer to How to deal with documents lost or damaged by a DHU. Document lost or damaged after being posted If the envelope is not empty and the DHU validate the documents, there will not be a task for the examiner to deal with.Are awaiting any medical tests, investigations or treatment, or are awaiting the results of any medical tests or investigations, whether or not the condition has been diagnosed; If the envelope is empty, the DHU will scan the empty envelope as a supporting document and fail the validation. Call the customer and tell them their documents were damaged by HM Passport Office, but it did not affect us processing their application.

make it clear how an examiner asks the DHU to send the customers receipt to confidential waste (see General Register Office for England and Wales documents) If the documents are damaged but you (the examiner) can still use them to deal with the passport application, you must:DHU use this information to make each visit more rewarding and to provide it with information to help improve its service. A claim for compensation must be made within 12 months of a final decision on the original application. If we are responsible for replacing a foreign document (for example, a foreign birth certificate), tell the customer to: If POL has marked the document as received, we are responsible for the lost document. See how to replace a document to arrange a replacement. put an advice slip with the customers documents to tell them that their documents were damaged on the way to HM Passport Office

When a document is lost or damaged in an Application Processing Centre (APC) , HM Passport Office is responsible.

If the document was issued by National Records of Scotland or NIdirect, you must tell the customer that they must: Are currently taking any prescribed medication, or have taken prescribed medication in the last 12 months; Advanced Practitioner Location: Derby Acute Home Visiting, Royal Derby Hospital, Ilkeston, Swadlincote, Long Eaton, Ashbourne Salary: DHU Band 8.b0 - ... Instructions for His Majesty’s Passport Office staff on replacing documents that have been lost or damaged About this guidance